Customer Service

Shipping & Delivery
We at Neobuys.com want your online experience to be enjoyable, simple and successful.
 
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at the "Contact Us" page.
 
Domestic Overnight, Express and Expedited orders placed by 2PM Western time will ship on the SAME DAY.An estimate of the shipping cost will show up when you check out.

For all Canadian shipments, Neobuys.com will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Neobuys.com will not be held liable for any customs duties or taxes that arise from your local customs office. Neobuys.com will also not be held responsible for any additional fee the local carrier in your country may charge. Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Neobuys.com will not knowingly ship any products to any countries that may require any type of license. Neobuys.com will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Neobuys.com will not be held liable for any customs duties or taxes that arise from your local customs office. Neobuys.com will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your countrys import policies, please check with them before ordering.

All orders are shipped UPS, FedEx, or USPS ground transport, therefore, we CANNOT ship to P.O. Boxes.

Also Note: USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours.We do not ship orders on Saturdays or Sundays.All Express Mail, FedEx and UPS orders are signature required unless otherwise instructed via comments in your order form, or by email.
 
Privacy & Security
If you wish to subscribe to our mailing list, we require your email address.  We never sell or rent our databases and we never make your personal information public.  We do not engage in any SPAM messages.  Any email you receive from us will be with regards to your purchase and/or promotional emails.
 
Returns & Replacements
All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.

2. All returned merchandise must be received by Neobuys.com in saleable condition, unless the merchandise is found to be defective.

3. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
4. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.

Order Status and Returns

Email us Monday to Thursday from 9-5 Western; Friday 9-4 Western at the "Contact Us" page

Ordering
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find links to browse lists and more detailed product-specific searches in the left side navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item.

Adding Items to Your Shopping Cart

If you want to order an item from NeoBuys.com , click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon on the right side of every page of our Web site.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us.

Payment, Pricing & Promotions
Most credit and debit card orders are shipped on the same day.
Viewing Orders
You can view your Neobuys.com orders by signing into your account and viewing your orders.
Updating Account Information

You can update your Neobuys.com account information at any time:

  1. Sign in to www.neobuys.com.
  2. Click the Account Information tab.
  3. Edit the appropriate fields.
  4. Click Save profile.